Privacy Policy

Last Updated: April 20, 2025

Overview

Cause Connect Pte. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our platform at causeconnect.ai.

Information We Collect

We may collect personal information, including:

  • Name, email address, and contact details
  • Organization details and role
  • Volunteer preferences, activities, and event history
  • Billing and transaction data for paid services
  • Technical data (IP address, browser type, usage logs)
  • Cookies and tracking information

How We Use Your Information

We use collected information for purposes such as:

  • Providing and improving our services
  • Sending service updates, newsletters, and event invitations
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations

Cookies & Tracking Technologies

We use cookies and tracking tools to analyze usage, improve our services, and personalize content. You can manage cookie preferences through your browser settings.

Data Sharing & Third-Party Services

We do not sell your personal data. However, we may share information with:

  • Service providers (hosting, analytics)
  • Payment processors for billing transactions
  • Legal authorities, if required by law

Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or misuse. Regular audits and encryption ensure your information is secure.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access and obtain a copy of your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data ("Right to be Forgotten")
  • Opt-out of marketing communications
  • Restrict or object to certain data processing activities

To exercise these rights, contact us at support@causeconnect.ai.

Artificial Intelligence and Machine Learning Services

Our Commitment to AI Data Security

CauseConnect takes extreme caution and seriousness regarding the protection of your data in all AI processing activities. We implement rigorous security measures and enterprise-grade infrastructure to ensure your data remains protected at all times.

AI-Powered Features

We utilize artificial intelligence and machine learning technologies to enhance our platform through:

  • CORA AI Assistant for real-time chat support and lead generation
  • AI Growth Engine for automated content generation and social media optimization
  • Multilingual support and natural language processing
  • Context-aware recommendations and smart event discovery

Advanced Security Infrastructure

To protect your data, we implement enterprise-grade security measures:

Private Cloud Architecture:

  • We utilize private model deployments on secure cloud infrastructure rather than public frontier models
  • AI models are hosted in private data centers with dedicated isolation and enhanced security controls
  • All data processing occurs within secure, encrypted virtual private networks with no exposure to public internet traffic
  • Enterprise-grade access controls, monitoring, and audit capabilities are implemented at every layer

Data Protection Measures:

  • End-to-end encryption for all data in transit and at rest using enterprise key management
  • Network isolation ensuring your data never leaves secure private cloud environments
  • Multi-layered security controls including threat detection, monitoring, and automated protection
  • Geographic data residency controls to ensure data remains within specified regions

Our Data Processing Commitment

CauseConnect's Direct Commitment:

  • We never use your data to train or improve our AI models or systems
  • Customer data is processed solely for service delivery purposes
  • We implement extreme technical and organizational safeguards to protect your data
  • All data processing adheres to data minimization principles and privacy by design

Third-Party AI Service Integration

While we utilize third-party AI capabilities, we mitigate risks through:

  • Private model deployments instead of shared public model endpoints
  • Contractual data protection requirements where direct agreements exist
  • Technical safeguards including encryption, access controls, and network isolation
  • Limited data exposure through our private cloud architecture

Important Notice: Third-party AI components operate under their respective terms of service and privacy policies. Our private cloud deployment significantly reduces data exposure compared to standard public AI service usage.

Transparency and Control

  • You maintain full ownership of your data at all times
  • We provide clear notice of all AI processing activities
  • Opt-out mechanisms are available for AI-powered features where technically feasible
  • Regular security audits and compliance assessments ensure ongoing protection

Data Protection & Compliance

We adhere to industry standards and regulatory best practices to ensure the highest level of privacy and security.

  • DSR Compliant: We comply with Data Subject Rights (DSR) regulations, ensuring users can access, modify, or delete their personal data upon request.
  • Privacy by Design: Our platform is built with privacy at its core, ensuring data minimization, encryption, and secure storage of all personal information.
  • COPPA Compliant: We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect data from children under 13.
  • AI Processing Transparency: We maintain full transparency about AI processing activities and provide clear opt-out mechanisms for AI-powered features where applicable.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and if significant, we will notify you via email or in-app alerts.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@causeconnect.ai.